Chasing an order?
Every order shows its own status, transfer reference and history in your panel — usually faster than asking us.
A person reads every message that comes in, and we normally answer within one business day. Our desk is open Sunday to Thursday, 10:00 — 18:00 (GMT+6).
Anything marked optional can stay empty. If it is about an order, the reference saves us both a round trip.
Every order shows its own status, transfer reference and history in your panel — usually faster than asking us.
Hostname, IPv4 address, operating system and power controls all sit on the server's page in your panel.
Nameservers and DNS records are yours to edit, and the change takes effect without waiting on us.
Locked out instead? Log in and, if the password is gone, say so in a message — we will verify you against the order history on the account.